If for any reason you are not completely satisfied with your online purchase and would like to return the item for a refund, please reach out to us within 14 days of delivery and 30 days to initiate an exchange. To be eligible for a return or exchange, the piece must be unworn, with the security tag still attached and intact, and sent back in its original packaging. Any order returned without jewelry box, or in its original packaging is subject to a $5-20 restocking fee.
Exclusions:
Returns and exchanges are accepted for the majority of our products with the exception of the followings:
- Clearance items are final sale, and cannot be returned or exchanged.
- Items marked down 25% or more are considered final sale and cannot be returned or exchanged.
- Surprise Boxes, Magic Box ( 3 Ring Bundle) and ring sizers are final sale, and can not be exchanged or returned.
- Made-to-order items or jewelry altered to a customer request.
- Items from Hidden Gem Collection are final sale, they can only be returned for store credit only.
- An exchanged item or an item purchased on store credit is not eligible for return/refund or exchange.
Items from our Final Sale Collection are excluded from exchanges and returns.
Black Friday and Holiday Extended Returns and Exchange
Items marked down 25% or more are considered final sale and cannot be returned or exchanged.
All in-stock orders placed from November 15th to December 31st, 2023, are eligible for extended returns until January 15th, 2024 and extended exchanges until January 31st, 2024.
Azura Jewelry will not refund the original postage costs in any case including shipping delay that is beyond our control. The customer is responsible for ensuring that jewelry pieces are properly wrapped and are returned in good condition. Product damage during transit due to improper packaging voids the return and exchange.
DOMESTIC RETURNS
If you're not entirely satisfied with your purchase, don't worry. You have up to 14 calendar days from when your order was delivered to start the return process. It's simple: just send us an email at info@azurajewelry.com with your order number, and we'll guide you through the rest. Your satisfaction matters to us, and we're here to assist you every step of the way.
A return shipping label will be sent to your inbox for all gold vermeil items. Please print the label and attach it to your package. Securely package your item. Drop it at any USPS store. A return shipping cost of $7.95 will be deducted from your refund.
Any returns received outside the 14-day window will only be credited via store credit.
Please return your order back to us in the original packaging it came in (or smaller), no oversized or large boxes. Azura Jewelry will not be responsible for increased fees due to large packaging and reserves the right to deduct additional shipping fees from the refunded amount when applicable. An additional $10 for the excess shipping fee will be applied when using a Priority Mail packaging. Should the returned item not meet the above return guidelines, Azura Jewelry has the right to deny a return and have the item re-shipped to customers.
Azura Jewelry does not accept any responsibility for any items lost, stolen or damaged in transit. These responsibilities are those of the customer.
INTERNATIONAL RETURNS
When initiating a return from abroad, it's crucial to adhere to the steps outlined below.
You must begin the return process within 14 days of receiving your order. Please be aware that Azura Jewelry isn't liable for the return shipping costs or for items that are lost, damaged, or stolen in transit, including international packages that fail to return successfully. These risks are solely the customer's responsibility, so we highly advise utilizing a secure, traceable return service.
For the appropriate return shipping address of the closest distribution center, reach out to us at info@azurajewelry.com.
Should you need a customs declaration form, it's essential to accurately label the goods as "Returned Item" to avoid extra customs charges. If an item is improperly labeled and incurs customs fees, it will be sent back to you. If there's any confusion about completing the customs form, we recommend consulting with the relevant customs or postal authorities before sending your return.
Please note, we do not accept returns of products listed in our exclusion section. If you have any issues with these products, please contact our customer service at info@azurajewelry.com.
Important Points to Remember:
Failure to include a complete order number with your return may lead to delays in processing your refund, or your package being sent back to you in certain cases.
Returns initiated after the 14-day period are eligible for store credit only.
Allow 5-7 days for the processing of your refund once we receive your return.
Refunds for undamaged, unworn, and properly returned items will be processed back to the original payment method used by the customer.
DOMESTIC ORDER EXCHANGE
If you wish to exchange your jewelry for a different color or size, please contact us with your order number at info@azurajewelry.com within 30 days of delivery. We offer one-time free domestic exchange for all gold vermeil items. A prepaid shipping label for the piece will be sent to you. Please return your jewelry in its original condition and in its original package. Tags must be attached to the original items. We don’t accept exchange or return of damaged, used or worn products. You will receive an email notification once your order has been received, inspected and processed at our warehouse, typically within 5-7 business days. At that time, any exchanged items will be processed and the new sizes/colors sent out to you. Exchange items will be sent free of charge with free USPS First-Class shipping.
INTERNATIONAL ORDER EXCHANGE
Exchange must be made within 30 days of order delivered. For international exchange, you will be responsible for the shipping fee when sending the item(s) back to us. We will cover the shipping cost to send the new item(s) back for purchase amount above $150 (excluding the shipping fee). Purchase amount below $150 will incur a $10 shipping cost to send the new item back. Tags must be attached to the original items. We don’t accept exchange or return of damaged, used or worn products. An order number must be included with your return package to avoid any process delay. We recommend you to use a tracking service, as Azura Jewelry is not responsible for any lost packages.
10K/14K SOLID GOLD IN-STOCK ITEMS RETURN AND EXCHANGE
Please note that we are unable to provide shipping labels for all in-stock 10K/14K solid gold pieces for both domestic and international orders. Our customers are responsible for sending the items back. Please ensure to use a secured and tracked shipping service as Azura Jewelry is not responsible for lost or damaged items in transit.
Important Note:
All made-to-order 10K/14K solid gold items are not eligible for returns or exchanges.
FOR ORDERS PLACED THROUGH FACEBOOK AND INSTAGRAM
Customers are responsible for sending the items back for exchange and return requests.
Please note that we are unable to generate free return shipping labels for orders placed through Facebook and Instagram due to system limitations. However, if you want to request a return label for such orders, we can provide a manual invoice for a $7.95 fee.
We will cover the shipping cost to send the new item(s) back for domestic order exchange requests.
RETURNING FAULTY GOODS
In the rare event that goods are delivered faulty or damaged please email us immediately at info@azurajewelry.com so we can arrange a replacement or a refund. If the package you receive is damaged or open please do not accept the delivery and contact customer services immediately to arrange a replacement. We will bear the costs of postage to return the goods and issue a re-delivery.Faulty items will only be accepted for return if the goods have been delivered to the customer damaged. All items that are returned as faulty will be assessed by Azura Jewelry, and any item displaying damage that is deemed to be a direct result of fair wear or accidental damage will not be accepted as faulty.
GIFT RETURNS
If you have received an item as a gift, we will happily offer an exchange for an item of the same value. Please note that the above terms still apply to all exchange requests.
PRICE ADJUSTMENTS
At Azura Jewelry, we want our customers to feel confident and satisfied with their purchases. If you have purchased an item from us and notice that the price has dropped within 21 days of your purchase, we are happy to offer a price adjustment. Simply send an email to info@azurajewelry.com with your order number and a request for a price adjustment. Please note that the difference in price can only be issued in terms of store credit, and the credit must be used within 6 months of issuance. We want to make sure that our customers are always getting the best value and the highest quality, and we hope this policy helps to achieve that goal. If you have any questions or concerns, please do not hesitate to contact us.
ONLINE ORDER CANCELATION
STOCK ITEMS
For order cancelations, kindly reach out to us at info@azurajewelry.com. Please note that orders can only be canceled if they have not yet been dispatched. Once an order has been dispatched, redirection is not possible. In such cases, please follow the return instructions provided above upon receipt of your order.
MADE-TO-ORDER ITEMS
Many of Azura Jewelry solid gold products are Made-To-Order (MTO) items that are handcrafted individually according to the customer's specifications on materials and sizes. To ensure delivery of the desired products in the shortest lead time, we start production on the day of order acceptance. Hence, any changes or cancellation of order made after production commenced would cause substantial disruption to the production and as a result incur significant costs.
We thus stipulate the policy for changing/cancelling of Make-To-Order (MTO) items to minimize such occurrence.
Changing/cancelling order is difficult because the production commenced on the day of order acceptance, however, we can accept changes or cancellation by 8pm EST on the day of the order placement at free of charge.
Cancellation after 8PM EST on the day of the order placement will be subject to a 35% cancellation charge based on the listing price.
For questions regarding lost packages, shipping inquiries, custom fees and duties, refused package policies, please visit our shipping policy page. https://azurajewelry.com/collections/shipping-policy for additional reference.